UL Listed Central Station



ITD’s UL Certified Central Station employs a professionally trained staff. One hundred percent of our central station operators are certified by the CSAA Central Station Operator Level I online course, earning us the CSAA “Five Diamond Central Station” Rating.

This Certification testifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.

In order to achieve the “Five Diamond Certification,” each and every operator must have not only passed the course, but demonstrated:

• Proficiency in alarm verification, which helps reduce false alarms;
• Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
• Knowledge of electronic communications equipment, including radio;
• An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
• Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, these Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than one hundred fifty central stations have achieved the “Five Diamond Certified” status.


Alarm Permits

An Alarm Permit may be required in your area. If so, you are responsible for securing and maintaining a valid permit at the premises. If a permit is not secured, the local authorities may fine or suspend response to the location. Please check with your location jurisdiction for alarm permits requirements.


False Alarms

If you have a false alarm, you can contact the Monitoring Center to cancel a dispatch. Call the Central Station Emergency Number: 1-800-299-9900 or 1-855-411-0632. When a dispatcher answers, give them your name and password, and let them know that you want to cancel the dispatch. You may also be asked for your line number and account number, which are supplied by ITD at time of installation. The call will be cancelled and logged.